Listen to the section of an interview for a customer service representative position concerning current experience. Try to listen to the dialogue at least once without reading the text. If you have troubles understanding, or to check your understanding click on ‘Show Dialogue Text’ to read along with recorded selection.
Can you tell me a little bit about your current position?
Certainly. I’ve been working as a bookkeeper for two years. In this position, I’m responsible for a number of tasks.
What type of activities do you handle?
I’m in charge of processing daily deposit slips, as well as maintaining our local branch financial records.
Do you manage any staff?
Yes, I delegate some reporting activities to two assistants.
Have you ever provided any on-site training?
Yes, I collaborate with human resources from time to time to help assist with new hire training.