Listen to the section of the interview for a customer service representative position which discusses relative experience. Try to listen to the dialogue at least once without reading the text. If you have troubles understanding, or to check your understanding click on ‘Show Dialogue Text’ to read along with recorded selection.
Show Dialogue Text <== click Here
I understand you are looking for representatives to help customers open and close accounts, as well as provide other banking services.
Yes, that’s right. I read your advertisement in the New York Times.
Have you had any experience as a customer representative?
As a bank teller, I was responsible for selling a wide range of bank services to customers.
Have you had any telephone banking experience?
Well, I certainly handled telephone calls at the bank. But, no, I haven’t held a position as a telephone customer service representative.
How do you feel about working in a position at a call center?
I’m sure that my experience would apply. I’ve helped a wide range of clients with very specific needs. I’m quite knowledgeable about a broad array of bank services.