- Putting English to Work

I understand you are looking for representatives to help customers open and close accounts, as well as provide other banking services.
Yes, that’s right. I read your advertisement in the New York Times.

Have you had any experience as a customer representative?
As a bank teller, I was responsible for selling a wide range of bank services to customers.

Have you had any telephone banking experience?
Well, I certainly handled telephone calls at the bank. But, no, I haven’t held a position as a telephone customer service representative.

How do you feel about working in a position at a call center?
I’m sure that my experience would apply. I’ve helped a wide range of clients with very specific needs. I’m quite knowledgeable about a broad array of bank services.